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Privacy Policy

Privacy Policy

This Privacy Policy explains how Spoke House handles personal data in connection with its website and bicycle repair workshop services. It applies to visitors, customers, and other individuals who communicate with us or submit information through our channels.

Terms of ServiceContact
Effective DateAs stated in policy
ScopeAll users of our services
QuestionsContact
01

Data We Collect

We may collect contact details, service inquiry information, bicycle intake details, inspection notes, quote and approval records, service history, payment-related records, and limited technical data such as device or browser information. Where a user submits a form or requests service, we process the information needed to manage the request, carry out the work, and keep a record of the transaction.

The categories of data collected depend on how a visitor uses the website and workshop services.
02

Sources of Data

We receive personal data directly from users when they contact us by phone, email, contact form, or in person at the workshop. We also generate or record information during intake, inspection, approval, repair, collection, and payment handling. Some technical data may be collected automatically when the website is used.

Information may come from direct submissions, workshop intake, and basic site interaction records.
03

Cookie Types

The website may use essential cookies to support core functions, preference cookies to remember basic settings, and limited analytics or performance cookies to understand how the site is used. Cookies are used for operational stability, security, and to improve the usability of the website.

We use only standard cookie categories needed for operation, measurement, and preference handling.
04

Cookie Controls

You may manage cookies through your browser controls and, where available, any site-level preference tools. Disabling certain cookies may reduce the performance or availability of parts of the website, including form handling and basic session functions.

Browser settings can usually limit or remove cookies, although some site functions may be affected.
01 · Purpose

How We Use Data

We use personal data to respond to inquiries, schedule and manage service appointments, receive bicycles for intake, carry out mechanical inspections, prepare and confirm quotes, obtain approval for additional work, order compatible parts, complete repairs and adjustments, perform quality checks, provide collection summaries, process payments, maintain records, secure the website, and comply with legal obligations.

Processing is limited to the workshop and website functions described here.
02 · Sharing

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, record keeping, payment processing, or other operational tasks. We may also share limited information with suppliers when parts compatibility or availability must be confirmed for a repair. These parties are expected to use the data only for the services they provide to us.

Operational partners receive only the information needed to perform their assigned function.
03 · Legal basis

Legal Disclosure

We may disclose personal data when required to comply with law, a court order, a lawful request from a public authority, or to protect our rights, customers, or workshop operations. Any disclosure is limited to what is reasonably necessary for the stated purpose.

Disclosure to public authorities is limited to situations where a valid legal basis exists.

Contact Information

Privacy email
team@trucksquarefestival.click
Telephone
+57 321 9581016
Mailing address
Calle 197 1, Ruitoque Girón
Privacy contact
Use the contact details below for questions about this policy or the handling of personal data.
Contact Page
User Rights

Your Rights

Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, deletion where retention is no longer required, or objection to certain processing. We may need to keep some records when required for service completion, accounting, or legal compliance.

Available rights may vary depending on the nature of the data and applicable law.
Requests

How to Make a Request

To protect privacy, we may ask for information needed to verify the requester and locate the relevant records. If a request cannot be fully granted, we will explain the reason in general terms and, where possible, provide the part that can be completed.

Requests are reviewed against identity and record-matching requirements before action is taken.
Data Retention

Data Retention

We retain personal data for as long as needed to manage inquiries, complete repairs, document approvals, maintain service records, meet accounting duties, and address legal obligations. When data is no longer required, we delete it or anonymize it where appropriate.

Records are kept only for the period needed for service, accounting, legal, or operational purposes.
Policy Updates

Policy Changes

The updated version will apply from the date it is posted on the website unless a different effective date is stated. We may also provide a separate notice when a change is material and affects how personal data is handled.

We may revise this policy when our practices, services, or legal obligations change.